Last updated: October 2026
We want you to get the right part the first time, and we’re happy to help confirm fit before you order. This page covers shipping, returns and refunds, product and repair warranties, and our repair services.
This policy covers purchases and repairs made directly from JTS Labs (jts-labs.com, by phone, text, or email). Items bought from a dealer or third-party reseller are covered by that reseller’s policy.
Every product is assigned a return class. It’s shown on the item’s product page and stated on your invoice, so you know the terms before you buy. If you’re unsure about an item, just ask.
By placing an order, you agree to the return class shown for each item.
Returns must arrive unused, undamaged, and complete, with all original packaging and accessories. Items are not eligible for return if they have been installed, wired, tested in a way that causes damage, or altered after delivery — including stripped or cut wires, damaged jackets, shortened cables, or modified connectors.
Approved returns of Returnable items are subject to a 25% restocking fee, deducted from your refund. The fee is waived when the return is due to a defect or an error on our part.
We handle exchanges as a return plus a new order. The returned item follows the terms above, and the replacement is invoiced separately.
Orders ship by a tracked carrier to the address on your payment or invoice.
For shipments valued over $500, a shipping insurance fee of 1% of the approximate replacement cost of the items is added to your order.
Unless expressly excluded in writing, the customer accepts full responsibility for loss or damage in transit once the order leaves our hands. If an insured shipment is lost or damaged in transit, we’ll work directly with you to make it right.
Original shipping, handling, and insurance charges are non-refundable. You are responsible for return shipping unless the return is due to a defect or an error on our part, in which case we’ll cover it. Please use a tracked shipping method for returns; items remain your responsibility until they reach us.
Please inspect your order when it arrives. Report shipping damage, missing items, or incorrect parts within 3 business days of delivery. Include photos of the shipping box, packing material, item, and shipping label where applicable, and keep all packaging until the claim is resolved — we may need to inspect it.
Warranty periods begin on the date the item is delivered to you and cover defects in materials and workmanship.
Warranties do not cover damage from installation errors, misuse, accidents, crushing, cutting, or pulling, liquid damage, or items altered or repaired by anyone else. To make a warranty claim, contact us for an RMA number.
All returns are inspected on arrival. Approved refunds are issued to the original payment method within 15 business days of our receiving the item. Your bank or card issuer may take a few additional days to post the credit. We do not issue store credit in place of refunds.
We may contact you to confirm large or Built to Order orders before processing them. We reserve the right to cancel any order before it ships, in which case you’ll receive a full refund.
Before sending equipment in for repair, contact us for an RMA number and our shipping address. Include a short description of the problem with the unit.
If you decline a repair after we’ve evaluated your equipment, or the unit can’t be repaired, an evaluation fee of two hours at our standard bench rate (currently $100/hour) applies. We may waive this fee at our discretion — for example, when a repair isn’t possible because parts are no longer available.
Repairs are warranted for 90 days from the date the repaired unit is delivered to you. The warranty covers the parts we installed and the labor we performed. If that repair fails within 90 days, we’ll make it right.
The warranty covers the work we did, not the entire unit. Equipment can develop new problems, sometimes with the same symptom as before. If we find a different cause — for example, a laser serviced for weak output by adjustment that later needs a new diode — that’s a new repair, and we’ll quote it for your approval before starting work.
The repair warranty does not cover unrelated failures, physical damage, misuse, liquid damage, or equipment opened or modified by anyone else after our repair.
Some services require a refundable deposit, including advance exchanges (we ship a replacement before receiving your unit), rental equipment, and warranty replacements shipped ahead of the return.
Call (813) 390-1062 or send a message. Family-owned, US-based — you talk to the person who can actually answer the question.
